Frequently asked questions

• Sightseeing & Attractions

  • What recreational and leisure facilities are provided onsite at Alexandre Troya Hotel?

    Guests have access to live performances as well as live music.

• Wellness & Pool

  • What spa options does the hotel offer?
    • Spa Facilities: a Turkish steam bath, a treatment room, a solarium, and a Jacuzzi, plus aromatherapy, reflexology, and beauty services.
    • Treatment Access: an additional charge applies to body scrub.
    • Hands-On Treatments: a head massage, a couples' massage, and a facial massage.
    • Wellness Services: a spa and wellness centre, and 3 treatment rooms available at no extra cost.

• Family & Pets

  • What children's amenities are available at the property?
    • Play Area: kids have access to a kids' club.
    • Restricted Areas: children are not allowed in a wellness centre and a steam room.
    • Dining Comfort: kids are catered for with a kid-friendly buffet.

• Location & Transportation

  • What are the nearest transport links to the Alexandre Troya?

    Los Geranios bus stop is 500 metres from the accommodation.

  • What airport transport options are available?

    This 4-star hotel provides car hire service.

  • Where is the property located?
    • Strolling Distance: the centre of Playa de las Americas, 10 minutes on foot.
    • Placement: perfectly situated in Playa de las Americas.

• Check-in/Check-out & Policies

  • How do check-in and check-out work at the hotel?

    This property provides check-in hours from 14:00 until 23:59.

  • What are the general policies at the 4-star hotel?
    • Settling Charges: American Express, Mastercard, and Visa, along with other payment methods.
    • Free Cancellation: free cancellation terms apply.
    • Outdoor Smoking: designated smoking areas are provided at this hotel.

• Dining & Breakfast

  • What dining options are available at the property and nearby?
    • The Venue: Arena, the à la carte restaurant at this accommodation, specializes in international cuisine.
    • Short Stroll: 5 minutes away, Maningos serves Central European cuisine.
  • How is breakfast handled for guests at this 4-star hotel?

    At this hotel, morning dining includes kid-friendly buffet, continental, gluten-free, and vegetarian breakfast types.

• Room & Bed Comfort

  • What in-room amenities does Alexandre Troya provide?
    • Room Selection: air conditioning in a junior suite and a double room.
    • Bathroom Comfort: bathrobes in the bathroom.
    • Guest Conveniences: a minibar as well as an iron and ironing board.

• Beach & Sports

  • What sports and fitness facilities are available at the 4-star hotel?

    Guests can join fitness classes, and make use of hair dryers, toiletries, and showers.